Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for a faster experience on future orders.

Question 2

What payment methods do you accept?

Accepted Answer

Payments are handled securely through Razorpay. The payment options available for your order, such as UPI, cards, net banking, or wallets, appear in the Razorpay checkout.

Question 3

Is Cash on Delivery available?

Accepted Answer

No. Orders are paid online through Razorpay before they are confirmed.

Question 4

Can I modify or cancel my order?

Accepted Answer

Contact our support team as soon as possible. An order can only be changed or cancelled before fulfilment begins. After dispatch, you can request a return after delivery if the item is eligible.

Question 5

Why was my order cancelled?

Accepted Answer

Orders may be cancelled due to product unavailability, payment issues, or suspected fraudulent activity. Any captured payment is refunded to the original payment method after review.

Question 6

What are the shipping charges?

Accepted Answer

The current delivery charge and any free-shipping threshold are calculated from your delivery location and shown in checkout before payment.

Question 7

How long does delivery take?

Accepted Answer

The current estimate is 3-7 business days. The checkout confirms delivery availability and charges for your pincode before payment.

Question 8

How can I track my order?

Accepted Answer

When tracking is available, we send it by email. Signed-in customers can also follow the order in My Orders, and guest customers receive a secure tracking link.

Question 9

Do you deliver internationally?

Accepted Answer

Currently, we only deliver within India. We're working on international shipping and will announce it soon!

Question 10

What is your return policy?

Accepted Answer

We offer a 7-day return policy from the date of delivery. Items must be unused, unwashed, and in original packaging with tags attached.

Question 11

How do I return an item?

Accepted Answer

Open the delivered order under My Orders and submit a return request within seven days. Guest customers can contact support with their order number. We will send instructions after review.

Question 12

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive and verify the returned item. The time to reflect in your account depends on your bank/payment method.

Question 13

Can I exchange an item?

Accepted Answer

We do not process a direct exchange. Request a return for the eligible original item and place a new order for the replacement you want.

Question 14

What items cannot be returned?

Accepted Answer

Return eligibility depends on the item and its condition. Items must be unused, unwashed, and in their original packaging with tags. Contact support if eligibility is unclear.

Question 15

How do I find my size?

Accepted Answer

Each product page has a size guide with detailed measurements. We recommend measuring yourself and comparing with our size chart for the best fit.

Question 16

Are the product colors accurate?

Accepted Answer

We make every effort to display colors as accurately as possible. However, actual colors may vary slightly due to monitor settings and lighting conditions during photography.

Question 17

Do you restock sold-out items?

Accepted Answer

Popular items are often restocked. You can click 'Notify Me' on sold-out products to receive an email when they're back in stock.

Question 18

Are your products authentic?

Accepted Answer

Each product page lists the available product details, variants, and care information. Contact support before ordering if you need to confirm a specific attribute.

Question 19

How do I create an account?

Accepted Answer

Open the account menu, choose Sign in, and follow the Create account link.

Question 20

I forgot my password. How do I reset it?

Accepted Answer

Contact support from the email address registered to your account for help restoring access.

Question 21

Is my payment information secure?

Accepted Answer

Payments are completed through Razorpay over an encrypted connection. We do not receive or store your complete card details.

Question 22

How do I unsubscribe from emails?

Accepted Answer

Use the unsubscribe link in the notification email. The link changes only that notification preference and does not expose your account.

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Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Refunds

Products & Sizing

Account & Security

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